AI Voice Guide Experience

Cover of AI Voice Guide Experience with an hand holds a smartphone displaying an image of a Campbell’s Tomato Soup can on the screen against a plain light background
Cover of AI Voice Guide Experience with an hand holds a smartphone displaying an image of a Campbell’s Tomato Soup can on the screen against a plain light background
Cover of AI Voice Guide Experience with an hand holds a smartphone displaying an image of a Campbell’s Tomato Soup can on the screen against a plain light background

Guide Voice is a demo prototype that explores how AI and voice-first experiences can radically simplify access to large, layered content ecosystems.
Designed to be scalable and adaptable, it proposes a conversational model that could be applied across education, onboarding, customer service, and more.
The goal: create a seamless, voice-driven guide that understands user intent and delivers structured, meaningful suggestions in real time.

Category

Dynamic Content Guide

Skills

UX Writing

Prompt Design

Accessibility-first Design

Conversation Flow

Microinteraction & Feedback Design

My role

Lead UX & Concept Designer

Timeline

1 month

My role & resposabilities

I led the end-to-end design of the voice assistant experience—shaping the flows, behaviors, and visual touchpoints. The project was completed in a 4-week sprint, collaborating with developers and strategist.

The Challenge

Today’s information-heavy experiences — whether in culture, learning, or service — are often fragmented. Users jump across pages and formats without continuity or narrative. Traditional interfaces require too much searching; AI assistants remain generic.

The challenge was to design a conversational AI model that guides users through large volumes of content in a personalized, intelligent, and low-friction way.
The experience needed to be scalable, modular, and intuitive enough to serve use cases far beyond cultural content — from e-learning to onboarding journeys.

The Challenge

Introduction to using the experience, starting with your name.

Introduction to using the experience, starting with your name.

Solutions

The journey is powered by an LLM/AI engine that organizes and contextualizes content in real-time.

  • Start: The user enters a neutral scenario.

  • Query: The AI asks the user to choose between typing, speaking, or being guided.

  • Iteration: The AI provides up to 5 content suggestions, then re-prompts for refinement.

  • Thematic Shift: If a clear theme emerges, the background scenario adapts visually.

  • Loop: When content is exhausted, the conversation resets, evolving with the user's curiosity.

Solutions

Flowchart illustrating an interactive experience, outlining user input options (voice or keyboard) and response paths for personalized answers
Flowchart illustrating an interactive experience, outlining user input options (voice or keyboard) and response paths for personalized answers
Flowchart illustrating an interactive experience, outlining user input options (voice or keyboard) and response paths for personalized answers

Max 5 contents per interaction

  • Scenario evolves based on thematic density

  • Each “ask” is context-aware, never redundant

  • Voice and keyboard input allowed

User Insights

As AI tools reshape user expectations, especially among Gen Z and Gen Alpha, there's growing demand for experiences that are:

  1. Curious Cultural Explorer – wants light yet meaningful storytelling

  2. Student in a Hurry – needs fast, smart topic breakdowns

  3. Museum Visitor – uses voice to navigate content on-site

  4. Educator/Parent – curates safe, thematic content for others

User Insights

Four user profiles showcasing needs for cultural exploration: storytelling, quick summaries, safe content, and immersive experiences.
Four user profiles showcasing needs for cultural exploration: storytelling, quick summaries, safe content, and immersive experiences.
Four user profiles showcasing needs for cultural exploration: storytelling, quick summaries, safe content, and immersive experiences.

Visual System

The UI was intentionally minimal with whitespace, simple gestures, large typography, and no visual clutter. No UI overload: just one button to start, one to stop, and AI does the rest.

Visual System

User Flow Overview

To visualize the dynamic experience, here’s a hypothetical user journey.
The AI continuously adapts based on topic focus, content suggestions, and semantic structure, offering a highly flexible and evolving interaction.

User Flow Overview

Key Decision Points along the journey:

  • AI-Led Guidance:
    If the user doesn’t know what to ask, the AI proactively suggests new topics to keep the experience moving forward and spark curiosity.

  • Contextual Suggestions:
    At the end of each content context, the AI offers carefully curated suggestions to seamlessly extend or shift the journey, inviting users to dive deeper or explore adjacent topics.

  • User Choice (Voice or Keyboard):
    At any moment, the user can choose their preferred input mode — either speaking naturally or typing — to interact with the AI, ensuring maximum comfort and accessibility.

Key Decision Points along the journey:

Strengths of the Experience

This project reimagines user interaction by blending intuitive design with adaptive AI, creating a seamless and personalized experience. It emphasizes clarity, accessibility, and meaningful engagement, setting a new standard for digital interfaces.

Strengths of the Experience

A diagram highlighting key features: UX Simplicity, Accessibility, Innovation, Instant Access, and Content First, with an abstract graphic.
A diagram highlighting key features: UX Simplicity, Accessibility, Innovation, Instant Access, and Content First, with an abstract graphic.
A diagram highlighting key features: UX Simplicity, Accessibility, Innovation, Instant Access, and Content First, with an abstract graphic.

Results

Guide Voice reimagines how users navigate complex topics through conversational, adaptive guidance — merging AI intelligence with human curiosity.
The result is a scalable model that feels intimate, purposeful, and fluid — ready for museums, educational platforms, or cultural discovery tools of the future.

Results

Designed by Anna Bigaran

©2025

Designed by Anna Bigaran

©2025

Designed by Anna Bigaran

©2025